Jacqueline Rabe Thomas, an investigative reporter for CT Insider and Hearst Connecticut Media Group, provided useful tips to Prof. Kate Farrish's Media Law class today about how to use the state Freedom of Information Act to obtain public records. She says she tries to file an FOI complaint only if she has reached an impasse with officials. Above all, when reporting stories or seeking records, she said, "Lead with humanity. Your job is to listen to people."